Returns & Refunds

Our Returns Policy

We want you to love every piece you receive from Shiny Jewels. If something isn't right, we're here to help.

You have 30 days from the date of delivery to request a return. Items must be unworn, undamaged, and in their original packaging.

How to Return an Item

To start a return, email us at info@shinyjewelsshop.com with your order number and the reason for your return. We'll respond within 48 hours with next steps.

Please do not send items back without contacting us first.

Refunds

Once we've received and inspected your return, we'll process your refund to your original payment method within 7–10 business days. Your bank may take a few additional days to post the credit to your account.

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or isn't what you ordered, please email us at info@shinyjewelsshop.com within 7 days of delivery with your order number and a photo of the item. We'll resolve it as quickly as possible — no need to return the item in most cases.

Non-Returnable Items

For hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty.

Questions?

Email us at info@shinyjewelsshop.com — we aim to respond within 48 hours, Monday to Friday.