FAQ'S

Frequently Asked Questions

How can I contact Shiny Jewels?
You can reach us at info@shinyjewelsshop.com — we aim to respond to all enquiries within 48 hours, Monday to Friday.

Do you ship worldwide?
Yes, we ship internationally. Delivery times and any applicable customs charges will vary by destination.

Where do you ship from?
Our orders are fulfilled via our international warehouse partners, allowing us to offer a wide range of premium jewellery at accessible prices.

Can I change or cancel my order?
We process orders quickly, so please contact us within 12 hours of placing your order if you need to make any changes or cancel. After this window, we're unable to guarantee amendments — but your order can be returned for a full refund once received.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal and Shop Pay.

When will my order be processed?
Orders are processed Monday to Friday within 1–3 business days. We don't dispatch on weekends or UK public holidays.

How long will delivery take?
UK orders typically arrive within 1–2 weeks of dispatch. International delivery times vary by destination. During busy periods, please allow a little extra time.

What if my order doesn't arrive?
If your order hasn't arrived within 30 days of dispatch, please get in touch and we'll make it right — including a full refund if needed.

Will I be charged customs or import taxes?
Orders dispatched internationally may be subject to customs duties or import taxes on arrival, depending on your country's regulations. These charges are the responsibility of the customer. For guidance, we recommend checking with your local customs office before ordering.

How do I return an item?
Simply email us at info@shinyjewelsshop.com with your order number and reason for return. We'll guide you through the process.

What if my item is damaged or incorrect?
We're sorry if something's not right. Please email us with your order number and a photo of the item and we'll resolve it as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days of us receiving your return or approving your cancellation. Your bank may take a few additional days to process it on their end.